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On proven ways to enhance your field business

October 2013

 

Smarter work processes key for increasing productivity

 

Recent statistics show New Zealand is working harder not smarter. This outlines a key need for smarter more innovative business processes. E-merge provides solutions such as Con-X to field service businesses within New Zealand, arming them with the tools to create intelligent, compliant and successful business processes.

 

Watch video

 

 

March 2013

 

Con-X will be showcased at the annual Field Service Mobility Conference - Sydney

 

e-merge is very excited to be showcasing Con-X, our flagship platform and the annual Field Service Mobility conference in Sydney Australia. We are looking forward to talking with any company attending about their field service challenges, and how we can help them overcome these.

 

Please visit us at stand 8, we look forward to see you.

 

August 2012

 

The Simplicity of a Sophisticated Con-X Platform

 

Today Con-X released a promotional video as part of the launch of the new Con-X channel on YouTube.

 

The animated video takes a simple and humorous look at the transformation of a field services company from the slow and frustrating paper-based days, to the new fast and intelligent Con-X platform.

 

As well as promotional videos, the Con-X channel will also feature industry specific example of field mobility in action, as well as new and innovative ways of using Con-X.

 

"The YouTube channel will allow a wider audience to see Con-X, see it's power and potential, and how it can bring excellence to the way field services operate." - says Hayden Wells, CSO of e-merge.

 

 

 

August 2012

 

e-merge attends Mybiz expo

 

 

 

 

 

e-merge stand at Mybiz expo

Today Con-X released a promotional video as part of the launch of the new Con-X channel on YouTube.

 

The animated video takes a simple and humorous look at the transformation of a field services company from the slow and frustrating paper-based days, to the new fast and intelligent Con-X platform.

 

As well as promotional videos, the Con-X channel will also feature industry specific example of field mobility in action, as well as new and innovative ways of using Con-X.

 

"The YouTube channel will allow a wider audience to see Con-X, see it's power and potential, and how it can bring excellence to the way field services operate." - says Hayden Wells, CSO of e-merge.

August 2012

 

Mountain to Sea Mobility in Extreme New Zealand

 

 

 

 

 

King Country Energy worker using Dialog

Compared to urban areas, rural and rugged environments present a unique challenge for utility data collectors.

 

King Country Energy (KCE) supplies energy for 18,000 household and business customers in the region, in locations ranging from semi-urban to extremely rural, and is responsible for gathering regular reads on their energy meters.

 

Helen Peacock, Retail Business Manager at KCE, discovered e-merge and it's wireless meter-reader solution, called dialog. She learned that it was possible to wirelessly communicate meter reads and related information back to the office within minutes.

 

KCE quickly realised that although e-merge's software worked beautifully, it would need to run on PDA units specifically chosen for the weather, terrain and handling they would encounter.

 

e-merge is always on the look out for better solutions for it's customers, and aims to offer choice so the right technology is picked for the right job, KCE found the perfect fit with the Nautiz X3 from Handheld.

 

KCE is now enjoying the new data collection and reporting capabilities of running dialog on mobile devices.

 

Peacock says that so much time has been saved with the new system that their team is able to read more meters  even their rural rounds are now being read monthly.

 

The new technology allows managers to see up-to-the-minute progress of complete work, successful jobs and re-work issues, along with meter readers notes about locations and reads.  I love the reporting features. The technology amazes me, Peacock says.  It s significantly improving productivity and quality in the field.

 

But even with all the improvements in data-collection, reporting and time savings, customer service is still the bottom line for Peacock.

 

 At the end of the day we are totally focused on providing the best possible service we can to our customers, and this helps us do that, she says.  We ve gone from the  paper days to these wireless devices, which have greatly improved our service.

 

 

For more on KCE's story and the rugged PDAs they used go to www.handheldapac.com.au

 

More information on how mobile information systems can improve your business talk to us. info@e-mergedata.com

 

August 2012

 

Volvo Ocean Race 2012: Field Mobility 700 Nautical miles from anywhere calm...

 

 

 

 

 

January 2012

 

e-merge unleashes Con-X job dispatch for Android, making smarter job dispatch even more accessible to customers across any industry, of any size.

 

Whether it s business or pleasure, many of our customers already use existing consumer grade Smartphone devices, along with a plethora of consumer and business apps to improve their productivity.....so why carry something else just for job dispatch?

 

e-merge have recognised this. While many of our customer's field operations require separate business grade devices to handle complex work in challenging environments with specialised support, there are those out there that want the device they use at home and in the office to handle what they do in the field.

 

In addition to our enterprise customers, we now have small business owners signing up to Con-X, who have the option of using entry level to high end consumer Android devices.

 

Con-X for Android.....making big business job dispatch solutions available to the smarter small business owner.

 

 

 

 

e-merge team with Handheld at Auckland Viaduct

November 2011

 

Major upgrades to Con-X coming in 2012...

 

We will be working hard in the background over the next couple of months to bring some major improvements to both the base and mobile platforms.

 

Rest assured our customers will see some exciting features in early 2012 !!

 

 

 

 

August 2011

 

e-merge is exhibiting at the 2011 field services management conference as a featured exhibitor in Auckland on the 16th and 17th of August.

 

Con-X will be on full display for users to touch, feel and understand the benefits of mobile software and job dispatch systems.

 

See attendance information see here

 

 

 

 

 

July 2011

 

Con-X high response job scheduling tool goes live, makes light work of
job dispatch

 

e-merge customers have spoken and we ve listened. Making quick decisions about who to dispatch urgent jobs to can be tough, even tougher when you can t see in real time where your mobile field staff are, and what they are up to.

 

Quite often Con-X users get calls from customers who need urgent jobs completed in the field. So e-merge set to work on understanding how users decide who new jobs should go to, and after talking to customers came up with some simple drag and drop job dispatch tools to help people figure this out.

 

Our users can now within minutes create urgent jobs, use our job dispatch mapping to answer questions such as who s working close by, do they have the right skills, is their calendar already full? Once they figure this out, they simply drag and drop the job onto the right users calendar.

 

Dispatching the right job to the right person just got a lot simpler.

 

 

 

 

 

 

June 2011

 

Our new integration and communication platform is now better than ever...

 

If you already have reliable office solutions for accounting, asset and CRM, and just need to get all this information out into the field faster, replacing them with a  jack of all trades, master of none job dispatch system makes no sense.

 

We ve recognised this and have finally produced our robust web services application interface (API) for Con-X. Users can push and pull new and completed job information into and out of Con-X to their standards, without exposing their systems to external parties.

 

Now our customers have complete control over managing the process of collecting job, time and materials, customer and asset information from the office to the field and back again.

 

 

 

 

 

 

 

March 2011

 

Work the way you want to...don't be at the mercy of your software solution

 

The team at e-merge believe you need a flexible mobility software solution that with work easily with your business rather than having to change your business operation to fit the software. That s why the Con-X mobility platform is finding success with a variety of companies with a mobile workforce by displacing tired clunky software that s difficult to use.

 

 And even better, companies appreciate that a customised Con-x solution is very quick to set up, it s hosted and you don t need any capital investment either.

 

 This month alone three different companies in three different locations, are implementing three completely different work processes just this month. And what s unique about this is that they each perform similar activities in the same industry for the same type of customer. Keep your business competitive with Con-X contact e-merge today.

 

For more information on Con-X and how it can help your business, click here.

 

 

 

 

 

 

 

 

February 2011

 

Smart people use smart machines!

 

Many scenarios of our business life require remote monitoring. We need sensors which can collate information on energy consumption, humidity levels or temperature and can deliver that information with smart wireless sensors.

 

 Smart sensors supplied by e-merges approved partners can last for 15years on a single battery, serve in the harshest conditions and can communicate over 1km away. Talk to E-merge Data Solutions to find out about smart ways you can monitor what s important to you.

 

For more information on Con-X and how it can help your business, click here.

 

 

 

 

 

 

 

 

December 2010

 

Route optimisation project delivers an extra 10% efficiency, in an already slick field operation!

 

Many scenarios of our business life require remote monitoring. We need sensors which can collate information on energy consumption, humidity levels or temperature and can deliver that information with smart wireless sensors.

 

 Smart sensors supplied by e-merges approved partners can last for 15years on a single battery, serve in the harshest conditions and can communicate over 1km away. Talk to E-merge Data Solutions to find out about smart ways you can monitor what s important to you.

 

For more information on Con-X and how it can help your business, click here.

 

 

 

 

 

 

 

 

October 2010

 

Con-X Public Release

 

e-merge, a leader in providing workforce mobility and field information management solutions is proud to announce the public release of Con-X, a fully hosted subscription based job dispatch system for companies big and small.

 

e-merge have leveraged off their 20 years experience creating advanced workflow management and workforce mobility solutions for the energy and utilities sector to create a fully configurable, fully hosted job dispatch software solution to fit any size company, in any industry of specialisation.

 

For more information on Con-X and how it can help your business, click here.

 

 

 

 

 

 

 

 

May 2011

 

Replace your expensive digital cameras with Con-X...your simple, mobile job dispatch toolbox

 

More than 10,000 images are now being collected each month using the Con-X image management service and this is expected to double over the next quarter as clients continue to appreciate the management benefits.  Using Con-X job dispatch, images are tagged and linked, and follow all types of field job characteristics  and they are all available to view in real time.

 

Con-X has effectively streamlined the whole job dispatch process of gathering photo evidence of mobile field activities and extending business visibility. With Con-x, there s no need to consider using a digital camera again, requiring images to be downloaded when returning to base and the potential of confusing which image matches which job not to mention maintaining room to store them all on your server.

 

For more information on Con-X and how it can help your business, click here.

 

 

 

 

 

 

 

 

April 2011

 

e-merge showcases at the Australian Workforce Mobility conference in Sydney

 

As a leader in developing mobile workforce management solutions, e-merge Data Solutions attended the Australian Workforce Mobility conference in Sydney to showcase its comprehensive stable of software solutions such as Con-X and Gauge.

 

 

e-merge development manager Hayden Wells commented that it was  Great to see what innovations are surfacing from various international partners. There were many common thoughts on the enterprise direction and mobility uses for Tablets, iphones, Androids, Enterprise EDA s and all the gadgets in-between.

 

 

Businesses running a field operation and who are looking for advice on mobility hardware comparing Rugged Devices vs Smart Phones, contact e-merge for a chat  or our email for a quick guide on hardware Pros & Cons.

 

 

For more information on Con-X and how it can help your business, click here.

 

 

 

 

 

 

 

 

 

September 2011

 

We are soon to release our first major enhancements to our Windows mobile enterprise platform.

 

We will be working hard in the background over the next couple of months to bring some major improvements to both the base and mobile platforms.

 

Rest assured our customers will see some exciting features in early 2012 !!

 

 

 

 

The team at e-merge welcomed the opportunity to talk to the PUMA team at the Auckland stopover of the 2012 Volvo Ocean Race.The PUMA crew provided a tour on board the boat that has just coimpleted one of the longest legs of the race Sanya to Auckland (5220 miles).

 

The Volvo Ocean Race is world renown for being a test of perserverance, resiliance and excellence in extreme conditions. Handheld, a Swedish-based company specialising in rugged field devices, supplied the PUMA crew with tablet technology, providing vital communication from the navigator to the rest of the on-board crew.

 

"The technology from Handheld allowing real-time data display has greatly improved my ability to get data to the crew faster and more effectively. Instead of running up and down from the navigation station under-deck to relay data, I can be receiving the real-time data on my handheld tablet and be right there to instruct the crew. This saves an immense amount of time and energy over the long legs of the race, ultimately giving us a competitive edge to navigational responsiveness." - Tom Addis (PUMA navigator)

 

Because of it's rugged IP65 design, the handheld Algiz 7 can be trusted to withstand the high demands that are the nature of the Volvo Ocean Race. Handheld matches the same rugged technology to e-merge's Con-X software, which allows mobility to a large variety of workers needing rugged and reliable data communication in demanding field environments.

 

 

 

 

 

September 2013

 

Field Service Revolutionised

 

There has been some excitement in various industries with recent adoption of Con-X. Significant gains being made in productivity coupled, with improved compliance has been generating more business and extending contracts.

 

 

"basic figures showed a 300% return on investment before embarking on our mobility project, and that’s a no-brainer!" - But the real game changer is that better services, often translates in to growth!

 

 

The team at e-merge now offer a consulting package, called a Field Services Review. For a fixed price, a detailed report is provided that evidences improved field services and details a relevant mobility strategy. This gives businesses certainty around the direction needed to improve their business with technology.

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