Maximizing Service Quality

Con-X is all about maximising the quality of the service you provide in the field, you can design and create meaningful job templates, forms and processes allowing you to prove quality service in the field. Higher quality reduces costly re-work and increases customer satisfaction, stimulating more business.

  
Con-X allows photos to be taken before and after jobs are undertaken to show quality images of the work completed. Images can also be used to report any issues that need to be solved so you can dispatch the right person to resolve them.

Similarly, add in sign on glass by your customers shows they are happy with the completed task and also confirms proof of delivery.

You can create your own tests and surveys for your team to complete which easily quantifies that a great job has been done for your customers. Con-X will collate the survey results into a meaningful report so you can monitor the quality performance of your field team or product performance for your customers.

Being able to adapt and change your field processes keeps your business flexible, and helps to focus on areas of non-conformance so you can continue to improve the level of service you aspire to.

Contact us to understand more about how to improve your team’s quality in the field, and use customer satisfaction to drive you business forward.